Privacy Policy of TaskLens

Effective Date: 1-Jan-2025

Purpose

TaskLens (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who use our mobile and web applications. This Privacy Policy explains how we collect, use, store, and safeguard personal information to ensure transparency and build trust with our users, customers, and partners.

Scope

This policy applies to all personal data collected through the TaskLens mobile application, website, and services provided to organizations and employees.

Definitions

• Personal Data: Any information relating to an identifiable person such as name, email, or device information.
• Processing: Any operation performed on personal data (collection, storage, use, disclosure, or deletion).
• Data Controller: The entity (usually your employer) that determines the purpose of processing employee data within TaskLens.
• Data Processor: TaskLens processes data on behalf of the organization using the app.

1. Data We Collect

• Identification Information: Name, phone number, email, employee ID, and company name.
• Account Information: Username, password, and profile preferences.
• Financial Information (if applicable): Payment and subscription details for licensed accounts.
• Location Data: GPS location is collected (in the background or while in use) for:
  • Employee attendance verification (check-in/check-out).
  • Daily route and travel plan tracking for field employees.
  • Location-based reporting and analytics for the organization.
  Location tracking occurs only when you are logged into the app and have granted permission. You may disable location access at any time from your device settings.
• Contact Data: With your consent, the app may access contact details to help manage customer interactions and update CRM records. No contact data is shared or uploaded without explicit user permission.
• Technical Data: Device type, OS version, IP address, app usage analytics, and crash logs.

2. How We Collect Data

• Directly from you: When you register, update your profile, or communicate with support.
• Automatically: When using the mobile app, through GPS, usage analytics, and system logs.
• From Organizations: If your employer creates or manages your TaskLens account.

3. Legal Basis for Processing

• Consent: When you provide explicit consent for location or contact access.
• Contractual Necessity: To deliver attendance, route tracking, and CRM features for your organization.
• Legal Obligation: When required to comply with laws or government requests.
• Legitimate Interests: To prevent fraud, improve user experience, and ensure system security.

4. How We Use Personal Data

• Provide and operate TaskLens mobile and web services.
• Track employee attendance, working hours, and travel routes.
• Support CRM features like saving and updating client contacts.
• Improve app performance, features, and usability.
• Communicate with you about updates, support, or policy changes.
• Ensure compliance and data security across our systems.

5. Cookies and Tracking Technologies

TaskLens uses cookies and analytics tools on its website and dashboard to understand usage patterns and improve service delivery. You can control or delete cookies through your browser settings.

6. Data Sharing and Disclosure

We do not sell or rent personal data. Data may be shared only:

• With trusted service providers under confidentiality agreements.
• With your employer, who manages your TaskLens account.
• To comply with legal or regulatory obligations.
• To protect the rights, property, or safety of TaskLens and its users.

7. Data Retention

We retain personal and location data only as long as necessary to fulfill the purpose for which it was collected. Once no longer needed, data is securely deleted or anonymized.

8. Data Security

• Encryption of data in transit and at rest.
• Strict access controls and role-based permissions.
• Regular security audits and monitoring.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of your data.
• Restrict or object to data processing.
• Withdraw consent for location or contact access at any time.

To exercise these rights, please contact us at support@tasklens.in.

10. Children’s Privacy

TaskLens does not knowingly collect personal information from children under the age of 16. If such data is discovered, it will be deleted immediately.

11. Third-Party Links

The TaskLens website or app may contain links to third-party services. We are not responsible for their content or privacy practices and encourage you to review their respective policies.

12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. The latest version will always be available on this page with a revised Effective Date.

13. Responsibilities

TaskLens is responsible for implementing, maintaining, and enforcing this Privacy Policy. All employees and contractors are accountable for adhering to these terms while handling user data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at: support@tasklens.in